Privacy Policy

At Whistler Fitness Vacations we respect your personal information and understand that how we collect, use, disclose and protect it is important to you. This Privacy Policy explains the personal information we collect and receive when you use our services.


Whistler Fitness Vacations may hold and collect personal information including your name, birthday, gender, contact details and medical information. We will also keep note of the products and services that you purchased or enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries.

We might also collect information based on your browser history of our site, to improve your future visits to our website. This information may include the pages you visit, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. Some of this information is collected using cookies.

During day-to-day operations at Whistler Fitness Vacations, we take video and images of guests that could be used in brochures, in social media, and on our website. We will not use such images (such as photograph, videotape, film or pictorial representation or recorded voice) without your express consent.


The personal information that we collect is so that we can perform business activities while giving you the best possible service. We may collect, hold, use and disclose your information for administering services to you, managing our relationship with you including updating program bookings and any possible complaints, contacting you, sending newsletters/printed material, making improvements to our site. Your contact details that are submitted during your online booking with Whistler Fitness Vacations will be retained regardless if the sale is completed. These details are captured using a secure service. This is so we can assist you in future with online bookings, and we may send you a follow up email as a result. This email will contain information on what action – if any – you can choose to stop contact from us. We will also discard your personal information at this time that has been collected. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.

We will not disclose your personal information otherwise than as described in this Privacy Policy without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety – or for certain actions where disclosure is otherwise permitted by applicable privacy laws.


We may disclose your personal information to Whistler Fitness Vacations staff, contractors, or third part service providers for the purpose of operation of our website or business. This may include; fulfilling requests by you, managing your bookings, responding to your enquiries and to otherwise provide products and services to you, including, without limitation, to airlines, tour companies, travel agencies, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants.


Whistler Fitness Vacations maintains the security of your credit card data by the following measures:
All online payments are submitted over a secured socket layer (SSL). Credit card information is transmitted immediately to a payment gateway solution via an encrypted port. All credit card payments receive an identification number that is proof of the transaction’s acceptance into the banking system. This identification number can be used to trace any transaction back to the credit card issuer (for example, the bank that issued the MasterCard, or VISA credit card). While reasonable steps are taken to ensure that your personal information is secure, any personal information or other information you transmit to us online is transmitted at your own risk.


We may from time to time wish to use your personal information to identify new or existing products that we believe may be of interest to you. We may communicate this via email, phone or your postal address. In accordance with the specific requirements of the Canadian Anti-Spam Legislation we will obtain your express consent prior to sending commercial electronic messages.

If you no longer wish to receive these updates via email, you may opt-out by clicking the unsubscribe link contained in the message. You can also contact us using the contact details below to opt-out of receiving phone updates. You can provide your express consent in future if you wish to receive these updates again.


If our contact and dealing with you is via our website(s), we may use cookies. To find out more about the types of cookies on our website(s), how we use cookies, to disable them or to change your preference and more, please refer to the information provided on our website(s). By using our website(s), you consent to our use of cookies.

Our website(s) may contain links to third party websites, micro-sites or analytical tools (eg Google) not controlled or owned by us, such as reference, review, ancillary products and services sites or websites owned by our sister companies.  It is your responsibility to check the status of these sites before using them. Please read their applicable privacy policies and terms of use carefully.

Statement on cookies
When you visit our websites we use cookies.
About Cookies website

Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects.

You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies by changing browser settings. If you don’t accept cookies, some features of our website won’t work. For example, you won’t be able to make a booking.

You can set up your web browser to refuse cookies, but this means you won’t be able to book on our website or use all of its features.

By using our websites, you agree to us using cookies as set out in this statement.


We use cookies for the following purposes:

  • Storing what’s in your shopping basket: This allows you to book programs with us.
  • Collecting information: so we can improve our products and online experience.
  • Tailoring your experience: information, products and services that we think you’ll find interesting
  • Making our marketing relevant: We can show you relevant offers and promotions.

When you’re buying something on our website, we need to use cookies to keep track of what you’re booking as you move through each stage of the booking process.  We use cookies to keep track of your searches and preferences.

Your recent searches and shortlisted holidays are recorded using cookies.  If you’ve made a shortlist but you haven’t saved it by entering your email address, we’ll store your shortlisted holidays using a cookie, so you’ll be able to see it when you visit us again using the same computer or device.

We can find out how you move around our website, so we can look into any errors stopping you from being able to do what you want. The data we collect from cookies is really important for us to improve your experience.

When you’re on our website, we might interact with you or show you personalized information and offers anonymously. Cookies help us to do this by letting us know how you’re using our website on your particular computer or device, which means we can work out what’s most relevant to you. We work with advertising networks who use cookies to collect information on your preferences, meaning we can show advertisements tailored to you.


Third party vendors use cookies to help us evaluate the effectiveness of our marketing and deliver more tailored advertisements to you on other sites.  When you visit certain sections of the website, Google Analytics, a website analytics service provided by Google, Inc (“Google”), will place cookies on your computer’s browser. The information generated by the cookies about your use of the website is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyze the number of visits to the site and its pages, the average time spent on the site and the pages viewed. We will not (and will not allow any third party to) use Google Analytics to track or to collect any personal data of visitors to our website. We will not associate any data gathered via use of cookies with any personal data from any source as part of our use of Google Analytics.

Refusing cookies

You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.


If you change your mind after you’ve accepted our cookies, you’ll find an option within your browser to clear cookies that have already been set. Use the help feature in your browser to see how. You’ll then need to change your browser settings to refuse cookies in future. Just so you know, you won’t be able to benefit from all the features of our website and email newsletters or book online with us if you refuse cookies.


All complaints about breaches of privacy must be made in writing, to ensure accuracy of the complaint. If you have any questions about this Privacy Policy or our data management practices, we would like to hear from you. We will aim to ensure that your query or complaint is resolved in a timely and appropriate manner.

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