Frequently Asked Questions
We’ve got you covered
We’ve had lots of great questions over the past ten years of running weight loss retreats and have always answered them with as much detail as possible. This year, we’ve gone the extra mile to give our customers the most productive, time efficient research experience by putting all the most common questions over the years in beautiful 110-page catalog. Already got the catalog? Check below page numbers for the answers to last years’ top questions.
- How do you define ‘beginner fitness level’ ? (Page 36)
- Do you have any other requirements to join? (Page 36)
- How can I be sure that your program will work? (Page 70)
- How do I continue the program at home? (Page 28/60)
- What happens when it’s raining? (Page 46)
- What are your base fitness requirements to join? (Page 36)
- What fitness classes do you offer? (Page 30)
- What about binge and out-of-control eating? (Page 69)
- Do you cater to customized and specialized diets? (Page 66)
- How does it work for vegetarians, celiac, diabetic, kosher & halal diets? (Page 67)
- When are the best months to go? (Page 30)
Once you’ve read through our catalog, you’ll likely have logistical questions that’ll help you make the decision – or perhaps you’ve just signed up and want to start preparing for your stay. Fabulous! The next step is to hop over to amazon and purchase our print catalog (the kindle edition is the same as the free ebook that you can download above).
This includes a few extra chapters of required information for your stay, plus the print out of the catalog that we email. You’ll get one week of detailed preparation plan – steered for those who are not quite under 25 minutes yet in their fastest mile time. Also meals, grocery list and adaptable fitness schedule that is similar to what we do at Whistler. It’s also got the suggested gear guide and all the good-to-know terms of booking.
Sample FAQ From The Print Book
Will you have my pace? (More details, page 130)
One of the greatest benefits about our program is that we are exclusively for beginners. We have designed the schedule and workouts very carefully, so that your safety is guarded. As long as you meet our base fitness requirements, then yes, workouts will be at your pace.
Do multi-week guests have to change rooms? (More details, page 122)
Multi-week stays do not need to checkout or change rooms. Most of our fitness retreat guests stay for several weeks.
Are you dog friendly? (More details, page 125)
Yes! We are indeed. Cats and other pets, unfortunately not.
Can my family stay with me at the weight loss retreat? (More details, page 125)
Yes, absolutely! It’s great to have your kids and spouse… bestie…anyone you like can join you at no cost, because it’s your private guest room.
How do you manage injuries and medical advice? (More details, page 123)
Whistler Fitness Vacations is not a medical facility, and does not have medical staff. All guests must carry insurance to go to the doctor, should they become injured or ill. See terms and conditions for more information (on the booking page).
Are you open on public holidays? (More details, page 122)
Yes, however usually with reduced staffing and changed activity options. This is balanced out by the increased value that our guests may receive from smaller groups (more personalization) as we have reduced lodging inventory available to us. Whistler is in very high demand as a tourist resort, especially over holidays. Early registration is strongly recommended.
What’s your cell phone policy on the trails? (More details, page 124)
During scheduled hours, it’s required that guests refrain from cell phones and headphone usage. You’ll have opportunity to use cell phone at lunch, and use headphones on certain indoor cardio assignments. This is to keep the social vibe of the program, comply with our insurance policy (in regards to wildlife), enable your coach or guide to communicate with you, and help you stay present with your workouts.
Will I experience altitude sickness?
No, you won’t have any issues with the altitude here. Altitude sickness can be felt at altitudes higher than 1 mile high 5,280 feet – but is most commonly a problem at altitudes over 8,000 feet.
Whistler Village (Valley) Elevation: 675 m (2214 feet)
Whistler Mountain – Summit Elevation: 2,184 meters (7,165 feet)
In summer months (July and August) we’re on alpine one to two days a week. Spring/Fall activities are mostly in the valley.
Credit Card not working?
Although we have enabled all countries to use our signup form, occasionally some countries do not work due to WooCommerce updates or situations outside our control. We know that Saudi Arabia, some African countries, Dubai and the U.K. are presently unavailable. Please select your country first then follow the steps. If your transaction still does not work, wire transfer payment will be required.
Whistler Fitness Vacations is committed to website maintenance, including the operation of a working online store so while we emphasize with your situation, it is the participants discretion to call their bank to arrange credit increase, or to pay by wire. If the amount exceeds your cards limit, you are most welcome to sign up for our minimum program (one week studio) and pay the remaining by wire, or authorize us in an email to charge remaining balance at a later date. Please email us for details of this, and let us know how we can help.
The amount to pay is the amount showing on your package selected. Note, for wire transfers, it is important that you email email@example.com a copy of your payment receipt. We are unable to reserve your stay until full payment is posted into our account therefore please consider this when making travel arrangements. Stays will be confirmed within three business days of receiving your payment of the program.
Do you provide support during meal times? (More details, page 138)
No, we don’t provide support during dinner times. Guests have the option to cook together and The Planet Friendly Diet has simple directions. We have many first-time cooks who love how easy our plan is to follow. Staff is happy to go over the recipes with you at the end of the day, to help you feel more confident.
Where To Find Answers On Our Site
Daily Success Plan
Still not found what you’re looking for?
Some Of Our Recently Asked Questions
Moving forward into 2019, we’ll be anonymously publishing all the best (new) questions that we get asked into a blog format. Below are some that we’ve answered so far. Ask us something we haven’t been asked before by posting on our facebook wall, jumping on chat at the bottom of our site (our customer happiness team works in pretty much every time zone) or shooting us an email here. We love answering your questions… and new things to write about!
10 Years Of Weight Loss Retreat Operations (And Counting) #Blessed
With almost 400 weeks of fitness retreats under our belt, it’s our real-world experience that differentiates us from the competitors.